Security Public Storage

All of our facilities, including gate access, will be closed on Easter Sunday, March 5. Regular operating hours will resume on 5/6/26.

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Frequently Asked Questions and Answers

We’re here to help answer your self-storage questions. Simply select a category below, call any of our site managers, live chat with us on our website or send us an email.

 
General Storage
Access & Office Hours
Storage Prices
Account Management

General Storage FAQS

Trying to understand how self storage works can be confusing. From choosing the right unit size to knowing when you need your own lock, we’re here to help. Simply click a question below to reveal the answers, start a live chat on our website, or call to speak directly with a storage facility manager.

Yes. We encourage you to bring you own lock. Alternatively, we do sell locks at our facilities, along with many other moving and storage supplies, for your convenience.

Yes! If you want a larger or smaller unit, we will either credit any over charged rent toward the next month or you can pay the price difference.

You can reserve a unit online at all of our locations. Not all units available are always listed so please call your local manager if what you want is not listed and they will be happy to hold an available unit for you.

You are able to store your vehicle inside a storage unit, as long as the vehicle is registered, insured and is able to drive in and out of the property on it’s own power. We required proof of registration and insurance and will take a copy of them for your file.

No, we have a strong policy against storing food. If you store food, that could attract pests or rodents. This includes canned food, dry food and pet food.

Yes. Storage insurance is required and is included in the price of your unit for added peace of mind. If you already have qualifying homeowners or renters insurance, you may opt out and use your own coverage instead. 

Some of our storage facilities are able to accept deliveries. Please contact the site you wish to store at directly and see if they offer this service.

Yes, all of our rentals are completely month-to-month. Even if you have a move in special for a certain period, we are month-to-month.

Yes! We offer a wide variety of packing supplies, boxes, and locks at all of our storage facilities for your convenience.

To cancel your storage reservation, please contact the site directly.

The height of our storage units vary from site to site. Please contact the site you wish to store at.

The minimum rental term is one month, after which rent will continue to be due monthly.

If you’re having trouble paying online, please contact your local site manager.

Flammable or Explosive Items
This includes gasoline, kerosene, gun powder, and other flammables or explosives, which pose a serious risk of fire or explosion. For the safety of all tenants and the facility, these are strictly prohibited.

 

Perishable Goods
Food and drinks can spoil over time and attract pests. This includes not only obvious perishables but also pantry staples like spices, flour, baking supplies, and all types of pet food. Even sealed items can attract rodents and insects. To help prevent infestations, make sure to thoroughly clean anything that has come into contact with food, such as dishes, pans, grills, and kitchen appliances. Even small crumbs, grease, or spills left behind can lead to pest problems.

Used Tires
Used tires are not allowed because they pose a fire hazard and can attract pests by collecting moisture and pooling water, even indoors where humidity can build up over time.

Unwrapped Natural Fiber Rugs
Natural fiber rugs, such as those made of wool, cotton, or jute, can attract moths and other fabric pests if not properly cleaned and stored. To prevent damage, these rugs should be professionally cleaned and tightly wrapped before being placed in storage. Synthetic rugs like polypropylene, nylon, or polyester don’t require the same level of preparation, but we still recommend vacuuming and rolling them to avoid creases.

No, our storage units at Security Public Storage do not typically have electrical outlets or any type of power access. Units are designed for storage use only and cannot support electrical or powered equipment.
While many storage providers allow you to complete the rental process entirely online, we require IDs to be presented in person. By verifying IDs face-to-face, we add an extra layer of security to help protect your belongings from criminals sometimes who will try to use fake IDs to rent units and then exploit their access codes to break into other units. Manually checking IDs allows us to maintain the highest level of safety for all our customers.
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Storage Prices FAQS

Once you’ve chosen the right storage unit size, the next question is usually price. Click a question below to learn how storage pricing works and what affects the cost of your unit.

No, we do not offer the first month free discount. Companies that offer that discount tend to have an increased burglary rate. We do, however, offer a wide variety of comparable specials.

Storage unit pricing varies by size and location. Find a location near you to view current rates, or contact one of our trained professionals for help choosing the right unit.

We practice honest pricing, which means we have no additional fees on top of the rate that we quote you.

The price we quote you is the price out the door! We never charge admin fees, security deposits or taxes. Insurance is included in the rates online or quoted over the phone.

If you currently rent a storage unit with us, you can earn a $50 referral discount when you refer a friend who rents with us. The best part? You both receive the discount.

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Access & Office Hours FAQS

Find out when our offices are open, holiday closures, after hours access hours and more below. Click on any question to reveal the answer.

Our offices and grounds are open every day except on the following major holidays:

  • Christmas Day

  • New Year’s Day

  • Thanksgiving Day

  • Independence Day (July 4)

  • Easter Sunday

  • Memorial Day

  • Labor Day

To change your gate access code, you need to go in the office during office hours with your ID and the onsite manager can assist you with changing your code.

Office and access hours vary by location. Find your storage location to view office and access hours.

 

Limiting access hours ensures a higher level of security. By restricting entry during late night and early morning hours, the likelihood of unauthorized activity is significantly reduced, providing a more secure and controlled environment for stored belongings.
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Account Management FAQS

Most account management is available online. Click on any question below to reveal the answer.

Click the link in the upper right hand corner of the website that reads Pay Online. If you haven’t set up an online account you can click “Set Up Your Account” and you can create an online account.

Fill out the Account Changes form (PDF) in the office. Or download the form in the Customer Forms section on our website. Or you can login to your online account and change it through the online portal.

Login to your online account and update the information from there. Or, you can fill out a Payment Authorization form (PDF) in the office OR you can even print our the form from our Customer Forms section of our website and mail the form back to the office.

Login to your online account, call the facility, or stop in the office.

Please stop in the office with your ID and our Onsite Managers can print a copy for you.

You can make your payment online, in the office or over the phone. You can also mail payments to the office.

Login to your online account or you can stop in the office and fill out a Payment Authorization form (PDF).

Fill out the our Account Changes form (PDF) in the office, or you can print the form from our website.

Please contact the office at least 7 days prior to vacating (if not sooner) to inform us when you will be moving out. If you move out prior to your anniversary date, no additional charges will be due. If you move out after your anniversary date, we can prorate your rent for the amount of days you use the unit.

We do not refund partials months rent. However, if you prepaid a month or more of rent and have not utilized those months, we can refund the unused months of rent back to you. If you notify us you will be moving out before making your payment, we can prorate you to the specific date you’re planning on moving out.

Please contact your storage facility manager if you need to make a late payment. We will try to accommodate your situation as best as we can but sometime we will charge a late fee when payments are late. The amount and payment grace period vary by storage facility.
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Find a Storage Location Near You

Ready to find a well-maintained storage facility near you? View our locations to see availability and features by site.

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